Riedel Communications GmbH.

Data sat across multiple ERP systems, every department saw only its own slice, and 70% of SAP master data records carried issues that compounded into every report and process downstream.

Built the BI layer across the ERP landscape covering the full order-to-delivery chain, and drove SAP master data (product and business partner) from 70% error rate to 2% in a year through systematic audits and governance rules at the point of entry. Product management, operations and procurement finally decided on shared, reliable data, saving €500K+, most visibly in procurement.

Seven functions, from product management to controlling, each held a different picture of where a product stood in its lifecycle, so decisions waited on email chains and suffered from version confusion.

Built a single shared lifecycle view used across all seven functions. Cut decision delays and eliminated the communication errors that come from everyone working off a different version of the truth.

Creating a pricelist took 3+ months in Excel, with seven departments working in silos, routine communication errors, and no structured way to reflect market shifts like trade taxes in the multiplier calculations.

Orchestrated the change end to end: business case, alignment across all seven departments, technical architecture, delivery with IT and data science, and the new operating process around the tool. Azure AD role-based workspaces let each department own its part, with changes flowing transparently in a clean cycle. Pricelists now take under a month, addendums days, with zero manual uploads.

The company wanted generative AI but had no roadmap, no prioritised use cases, and no delivery framework. Just potential.

Collected use cases across every department, prioritised with leadership, wrote the PRDs, owned delivery through epics and user stories. Internal knowledge assistant (Copilot Studio): instant answers from company policy and training docs; 'ask around and wait' became a ten-second conversation. Multi-agent IT helpdesk (AWS Bedrock, Lambda, Strands, S3): Azure AD routing to an employee self-service bot and an IT-support bot. 1,500 employees, 40% deflection in year one, resolution from a week to two days, ~€100K/yr saved. Tender and product bot for Sales: product specs, prices and features answered in seconds; human-in-the-loop tender creation cut end-to-end time from one month to two weeks.

Shipping one product is an achievement; shipping repeatedly needs structure. And in the EU, AI without a governance path never reaches production at all.

Built the governance layer covering GDPR compliance, EU AI Act risk classification and works council alignment, and established GitHub, CI/CD and structured project management as the team's delivery standard. AI that legal signs off on, shipped by a team that can repeat it.